Need help?
Frequently Asked Questions
SHIPPING
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
United Kingdom:
DHL Express or Royal Mail Tracked
All international orders shipped tracked with DHL
Prices vary and will be calculated at checkout.
All international shipments are sent DDU (delivery duty unpaid), customers are responsible for any import charges at their customs border.
RETURNS
We gladly accept returns on full-price items purchased from our online store (some exclusions apply*) within 14 days of purchase.
Conditions for Returns
- Items must be returned in their original, unused condition and packaging.
- Returns must be initiated within fourteen (14) days of receiving your order.
- Clearly label your parcel as Goods To Be Returned and include your order number for reference.
Return Process
- Notify us of your return by emailing info@purplemountainobservatory.co.uk.
- Use a trackable service to return items, as the sender is fully responsible for the parcel until it is received and checked into our warehouse.
Return Address
Purple Mountain Observatory HQ
34 Forest Business Park, Unit 2.02, Cell Studios
Argall Avenue
Leyton
E10 7FB
If you received an incorrect or defective item, please contact us via info@purplemountainobservatory.co.uk with your order number and a photo of the issue.
OTHER
We have some great store partners across the globe. To view our stockists and see who's near you click the link here.

